PatronBase UK

PatronBase is a holistic software platform that facilitates the management of venues and events (and the people who create or attend them).

Our system was created to provide organizations with cost-effective tools to build audiences, manage resources, and enhance services.

Comprehensive functionality includes: ticketing for manned and un-manned portals, marketing, scheduling (of events, venues, people and resources), fund-development, non-ticket revenue opportunities and much more. These functions are integrated into a user-friendly enterprise system.

PatronBase provides the innovative tools you need, at an economical price. This continues to be the guiding principle of PatronBase software development.

International in scope but with the needs of local users front and centre PatronBase is the choice of organizations that want to get the job done without pretence.

PatronBase. Build an audience your way.

Your Audience

  • Charles B. Shatzkin
    Chairman and CEO

    Mr. Shatzkin is an arts and entertainment industry professional with wide-ranging experience from the stage floor to executive management. He was principal fundraiser for the Syracuse Symphony, Director International Sales & Marketing for Select Ticketing (where he rolled out the first live Internet ticketing network) and Director National Software Sales for He directed International Sales & Marketing for JR Clancy, the world’s foremost theatrical rigging equipment supplier. He is also a recording engineer, has worked in films and still creates sound and lighting designs. He has a keen interest in marketing and audience development, especially where it enhances fund-raising operations.

    Mr. Shatzkin is currently the owner of Global Theater Tech, LLC and Global Theatre Tech Ltd, partners in the PatronBase network, where the companies provide sales, support and services to the US, Canada and the UK.

  • Graham Dowling
    Managing Director

    Graham has been involved in theatre since he was 16, either on the stage or behind it. As a result of his love of student theatre at Durham University, Graham decided to pursue a career in the theatre world, gaining experience as a theatre technician, development assistant, theatre administrator and tour manager, before focusing on technology for theatres.

    Following his time at the Old Vic and Old Vic Tunnels, Graham joined Artifax Software in 2012, initially as a trainer, before taking over as Sales Manager in 2014. After a successful three years there, he decided that the time was right to move into the ticketing software world and that PatronBase was the natural choice for him, as the company shared his passion for seeing theatres flourish by using technology effectively.

  • Jonathan Hyams

    Jonathan Hyams has been widely involved in the arts and specifically in software development for the creative industries over several decades. He has created and managed a number of organisations across the knowledge sector. He has developed innovative and market-leading software including the pioneering Databox through his company Dataculture, an early entrant to the now crowded ticketing and marketing software market – this product dates from the early 1990s and is still in wide use today. He is a Director and Founder of Artlook Software, specialising in business solutions for the visual arts. As co-creator of the Creative Cities Index he works with cities worldwide evaluating potential for change and economic growth in his role as Consultant and Advisor at Comedia Consultancy.

    In 2013, he founded and launched The Conversation UK, a major journalism initiative with the funding and collaboration from most UK universities – he was its first Chief Executive and continues in an advisory role.

  • Christopher Goodhart

    Christopher Goodhart is a ticketing industry veteran whose career has ranged from Managing Director of Select Ticketing Systems in the UK (the company behind PASS), to President International of (the company behind Databox and Provenue Max) and then to Blackbaud (the company behind Patron Edge, SR04 and Altru as well as The Raiser’s Edge) where he was European Managing Director Arts and Culture. He was heavily involved in Europe Talks Tickets and other ticketing conferences, and produced annual overviews of the European ticketing sector.

    He is chairman of The Big Draw, a UK not for profit which runs the world’s biggest festival of drawing with over 400,000 participants, and sits on other not for profit boards. He has been involved in the Customer Relationship Management field since 1995, and has a particular interest in developing visitors and audiences, fundraising and using multiple channels to build customer loyalty and new revenue streams.

  • Charlie Davies

    From 1992, when he joined Jonathan Hyams at Dataculture for the launch of Databox, Charlie has spent many years in the ticketing software industry working in senior positions with a focus on sales and marketing, initially for Dataculture and then with and Blackbaud. He is currently Managing Director of Artlook Software, the company he founded with Jonathan Hyams to provide software and website solutions for individuals and organisations working in the visual arts, and has continued to provide consultancy in the ticketing industry alongside this role.

Customer Experience Team
  • Phill Picton
    Head of Customer Experience

    Phill’s interest into the arts started from an early age as a Musician, culminating in graduating with distinction from Royal Welsh College of Music and Drama. Phill has been working at PatronBase since 2012, having worked for a number of years in Ticketing at the Wales Millennium Centre, Cardiff.

    Phill is responsible for growing the PatronBase family through consulting with potential new customers, to help them decide whether PatronBase is the right system for them, as well as aiding current partners make the best use of their PatronBase system.

  • Jonathan Collins
    Customer Experience Consultant

    Jonathan has recently joined PatronBase, after working in UK venues for more than 25 years. Jonathan brings many years experience in front office operations to his new role at PatronBase. His “hands-on” knowledge means he not only is familiar with your daily challenges but how PatronBase can help resolve them.

Support and Technical Services
  • David Leek
    Senior Project Consultant

    David has over 16 years’ experience of working within the culture and IT sectors. Having worked in cinema and live arts as well as for a large communications company, he has deep understanding of the changing needs of organisations large and small. David spent 10 years as a Box Office Manager and has also held a Digital and Marketing Officer role within theatre, as well as undertaking change management projects.

    As Senior Project Consultant, David is responsible for projects requiring the highest of technical knowledge and expertise. These include comprehensive custom reports, “big data” analysis and converting to cloud-based hosting of PatronBase systems.

  • Tom Whitehead
    Support Analyst

    Tom has deep knowledge of both sides of the enterprise software industry having worked as a software developer for a large insurance company and then providing technical support for their bespoke claims system. Now Tom calls upon his varied experience to provide technical support to PatronBase’s UK customers.

  • Steve Smith,
    Support Analyst

    Steve brings a passion for customer service to PatronBase. This is evidenced by his 17 years experience in the field of high-end software training and support at Oracle Financial.