eCommerce

Maximise your online revenue through streamlined web ticketing, merchandise, marketing, donations and much more, fully integrated with the Box Office.

Membership schemes and donations online

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Earn or redeem PatronPoints® loyalty points

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Pick your own seats or best available

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Sell tickets or newsletter signup via Facebook

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Online merchandise and product sales

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Print at home, post or collect

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Online advertising and campaign reporting

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Full multilingual translation support

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Fully integrated arts-centric solutions

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Membership schemes and donations online

Your PatronBase eCommerce module includes functionality for a range of sales in addition to tickets, including fees, discounts, memberships, vouchers, donations and more.

Memberships may be purchased, either for the patron themselves or as a gift, with the recipient recorded. The patron may select between a range of membership and friend schemes, and a range of time periods, as defined by you.

There are a wide range of opportunities to receive donations from patrons, both in box office and online. This may take the form of an optional “fee” towards the upkeep of your buildings, a donation towards a specific campaign or a general donation towards your work. All donations are fully integrated with the Fundraising module (if in use at your venue).

Earn or redeem PatronPoints® loyalty points

Patrons enrolled in the PatronPoints® loyalty scheme may earn points on products and tickets of your choice throughout the eCommerce module. Different earning rates may be set for different products and ticket types.

Patrons may also redeem PatronPoints® throughout the eCommerce module, on products and tickets as defined by you, for full or partial payment.

The patron's online account allows them to view their points balance and history.

Pick your own seats or best available

The seating for a venue can be defined as General Availability (unreserved seating), either for the whole venue or an individual area of the venue. In addition, this can be overridden at the production or performance level, making a venue usually sold as reserved seating general availability for a single performance or production.

Where reserved seating is used, patrons may choose between selecting their own seat or the system assigning the best available seats, using a configurable algorithm which may be “tuned” for your individual venue. You may also choose to restrict sales, deciding whether to allow seat selection or force best available within a chosen section of the venue, or restrict the maximum or minimum number of seats a patron may purchase for a given production or performance.

Sell tickets or newsletter signup via Facebook

The PatronBase eCommerce module is fully integrated with Facebook, allowing you to sell tickets or receive newsletter signups directly from your organisation's Facebook page.

Full support is provided for other social media, including Twitter, and integration into your own website.

Online merchandise and product sales

Your PatronBase eCommerce module includes functionality for merchandise and products as part of your web offering.

Products may be ordered online for collection or delivery. This includes full functionality for shipping / postage fees based on the size of the product and location to which it is being dispatched.

Or, allow prebooking of interval drinks or pre/post show dining through custom integration, allowing your patrons to make their visit to your venue even more special, and increasing your revenue per seat and improving your stock management.

 

Print at home, post or collect

PatronBase provides you (or your patrons) the choice you need for ticket delivery.

The traditional options of collection at the box office or postage are well provided for, with support for the full range of ticket and receipt printers, and optional fees for postage. Alternatively, there is full provision for print at home or e-Tickets, which may be mailed out to your patrons for printing or showing on a mobile device at the door.

Integration with apps such as Passbook can give your users a safer way to keep track of their e-Tickets, or why not discuss with us the development of a mobile app for your venue, giving a one-stop location for all your patrons’ etickets, vouchers and more.

Online advertising and campaign reporting

Advertise your own events, or third party products and services with our fully featured advertising module, allowing inclusion of advertising throughout the booking process.

In addition, cross selling and promotion allows you to promote shows, products and events to patrons who may be interested - for example, promoting an upcoming comedy night to bookers of a major future comedian's show.

Your PatronBase eCommerce module includes full reporting on the advertising campaigns run through this system, allowing you to monitor effectiveness.

Full multilingual translation support

The PatronBase eCommerce module includes fully featured translation support, allowing you to provide the entire booking experience in more than one language, using a common CRM and sales database.

In addition, multiple "skins" can be configured with differing look and feel - for example, marketing your autumn festival with a different visual identity to your regular season.

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